IT people drive me nuts sometimes.
Now I understand, there are a lot of stupid people out there, so they have to ask the obvious, but when I explain my problem and it sounds like I know what I'm talking about, wouldn't you kind of think I already did the obvious? I don't usually cave and call them unless I can't find anything online that helps my situation.
I recall one time in college, when our router wasn't working for some reason. I restarted the computer I had been accessing it from, I restarted the router, read the entire guide that came with it and it still wouldn't work, so I gave up and called Belkin (or was it Netgear?). As expected, the guy barely spoke English, even though I called their English speaking hotline. He asked what OS I was using and I told him (it was OS 10.4 for Mac). He paused, seemed confused and asked to put me on hold. A few minutes later he comes back and is reading to me, word for word, what it says in the manual for troubleshooting with a Mac (note, I had already read all this and tried all this before I called). I told him I tried each suggestion as he read them off. Eventually he gave up and said he would look into it, meanwhile I figured out the problem on my own and got it working later. This guy was of no help and I clearly knew more about my OS than he did.
Then the latest incident was today.
First off, at work, I hate the printer at my desk - it prints slow and is picky about the paper. And it won't always read the guarenteed to work reused ink cartridges we get. Well today it finally told me that the color ink was low and since I was printing a lot, I went and changed it rather than wait for it to run out. The first cartridge I tried, from our regular supplier, wouldn't read - it kept giving me an error to remove the cartridge and reinstall and wouldn't go away no matter how many times I did that.
So my boss gave me a box of other cartridges she had gotten a deal on from a different supplier. I popped one in, and the message popped up to press enter to align the cartridges, which is normal when I put in a new one, and it usually prints out a test page. Well, it kept failing, only printing the black ink cartridge and not reading the color cartridge I had just put in. I try a few more times, turning off the printer several times, and it still did this. I even bypassed the alignment check and just printed off a test page on my own and it still only printed black ink - no color. So I try another one of these new cartridges from a different supplier and still having the same problem as the other. Thinking maybe I broke something pulling out the old cartridge, I popped it back in. It did the alignment and everything turned out just fine! I tried the other cartridge from our regular supplier that I couldn't get to work before and got that one working.
I tried looking for a solution online via Google search, like I usually do when I can't figure something out on my own, but nothing that was suggested worked.
So I told my boss that all the new ones she got from the other supplier didn't work for some reason, showing her what the problem was. She got on the phone with and had me explain it. The lady on the phone says she's going to call IT and will call me back.
She calls back and the first thing she asks: "Did you try turning the printer on and off?"
Am I stupid? Of course I turned it on and off - several times!
"Did you try unplugging the entire unit?"
"Oh okay, well I'll call IT back and they should have some information in about 10 minutes or so and we'll call you back!"
They think it might be the chip on the cartridges that are messed up, but think it's weird that I got several like that.
I think their product just doesn't work with my printer.